Responsible Gaming

Entertainment, Not Income

Online pokies should be enjoyed as a form of entertainment only. Gambling should never be considered a way to earn money or solve financial problems. Always gamble with money you can afford to lose, and set strict limits on both time and spending.

Age Verification

Sky City Online and all New Zealand-licensed online gambling platforms require players to be 18 years of age or older. This is a legal requirement to protect young people from the risks of problem gambling.

If you are under 18, please do not access gambling services. If you are aware of underage gambling, report it to the relevant authorities.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone else, it may indicate problem gambling:

• Chasing losses by gambling more to recover money lost
• Hiding gambling activity from family, friends, or partners
• Gambling with money needed for essential expenses (rent, bills, food)
• Feeling anxious or irritable when unable to gamble
• Spending more time and money on gambling than intended
• Lying about the extent of your gambling
• Neglecting work, study, or relationships due to gambling
• Borrowing money to fund gambling activity
• Experiencing sleep loss or mood changes related to gambling
• Failed attempts to cut down or stop gambling

Self-Help Tools & Player Protection

Most reputable online gambling platforms offer built-in responsible gaming tools:

• Deposit Limits: Set a maximum amount you can deposit in a day, week, or month
• Loss Limits: Cap the amount you're willing to lose in a session or time period
• Reality Checks: Receive pop-up reminders of how long you've been playing and money spent
• Time-Out: Temporarily suspend your account for hours, days, or weeks
• Self-Exclusion: Voluntarily ban yourself from the platform for a set period or indefinitely

Take advantage of these tools to maintain control over your gambling activity.

Support Organisations & Help Resources

If you or someone you know is struggling with problem gambling, help is available:

New Zealand

• Problem Gambling Foundation
  Free, confidential support service for New Zealanders affected by problem gambling
  Phone: 0800 664 262 (24/7)
  Website: www.pgf.nz
• Gambling Helpline
  Free counselling and support
  Phone: 0800 HELPLINE (0800 435 754)
  Email: info@gamblinghelpline.co.nz

International Resources

• GamCare (United Kingdom) – www.gamcare.org.uk
• GamStop (United Kingdom) – National self-exclusion scheme – www.gamstop.co.uk
• Gambling Help Online (Australia) – www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada) – www.responsiblegambling.org
• National Council on Problem Gambling (United States) – www.ncpgambling.org

Seek Help Today

If you believe you have a problem with gambling, reach out for support immediately. There is no shame in asking for help, and trained professionals are ready to assist you confidentially, free of charge.

Contact the Problem Gambling Foundation (NZ): 0800 664 262

Your wellbeing is more important than any bet. Take action today.